Shipping & Delivery Policy

Shipping & Delivery Policy

Owner Information:
 Majestic Boards
 W. Jagiełły 3, 98-200 Sieradz, Poland
 TAX ID: 8272310598
 Email: shop@majesticboards.com

 

 

1. Introduction

This Shipping & Delivery Policy explains the terms and conditions that apply to the delivery of products purchased through our online store at majesticboards.com ("Store").

The Store is operated by Majestic Boards, which manages logistics, customer communication, and delivery coordination on behalf of the manufacturer and seller: Dongguan RuiLing Tech Co., Ltd.

 

 

2. Delivery Areas

We deliver products to customers within the European Union and selected international destinations. Please refer to our website for the most current list of countries we ship to.

 

 

3. Delivery Methods and Times

We offer the following delivery methods:

  • Standard Delivery: 5 to 14 business days (depending on destination)

  • Express Delivery: 2 to 5 business days (select locations only)

Delivery times are estimates, counted from the date of shipment, not from the order date, and depend on order acceptance and product availability.

Pre-orders: For pre-order items, delivery will begin once the product becomes available. You will receive an estimated shipping date by email. Additional processing time may apply.

Force Majeure: We are not responsible for delays caused by circumstances beyond our control (e.g., customs checks, strikes, natural disasters, or pandemics).

Ownership of Goods: Ownership of the goods transfers to the customer at the time the shipment is handed over to the carrier. Majestic Boards is not liable for loss or damage after this point.

 

 

4. Shipping Costs

Shipping costs are calculated at checkout based on weight, size, and destination. The total cost will be shown before the purchase is confirmed.

We offer free standard shipping on orders exceeding a certain value. Please check our homepage for the latest thresholds and promotions.

 

 

5. Order Processing Time

Orders are processed within 2 to 3 business days, excluding weekends and holidays.

In periods of high demand, processing may take longer. In the event of a significant delay, we will contact you via email or phone.

 

 

6. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number, which will become active within 24 hours.

Incorrect or Incomplete Addresses: Please ensure your delivery information is accurate. We are not responsible for delays or delivery failures due to incorrect or incomplete details.

Order Modifications and Cancellations: We reserve the right to cancel or modify orders in cases such as stock shortages or technical issues. You will be notified and offered a full refund if your order cannot be fulfilled.

 

 

7. Customs, Duties, and Taxes

All customs duties, VAT, or import taxes imposed by your local authorities are the customer's responsibility.
 Majestic Boards and the manufacturer do not cover or reimburse these costs.

 

 

8. Damages During Shipping

We are not liable for products lost or damaged in transit. If your order is damaged, please:

  1. Contact the carrier immediately

  2. Retain all original packaging and contents

  3. File a shipping damage claim directly with the carrier

Let us know at shop@majesticboards.com so we can assist with documentation or tracking.

 

 

9. International Shipping Policy

We currently ship within the European Union and to selected non-EU countries. Please refer to the website or contact us for up-to-date availability.

 

 

10. Returns Policy

For information on returns, exchanges, and refunds, please see our Return Policy.

 

 

Contact

If you have any questions about this Shipping & Delivery Policy, please contact:

Majestic Boards
 W. Jagiełły 3, 98-200 Sieradz, Poland
 Email: shop@majesticboards.com