1. What is Majestic Boards?

Majestic Boards is a company specializing in high-quality electric skateboards designed for performance and durability.

2. Where are Majestic Boards manufactured?

Most of our boards are designed and assembled in Poland. Some models are assembled in China. In both cases, we use high-quality materials sourced from reputable suppliers.

3. How do I place an order?

You can place an order directly through our online store at majesticboards.com.

4. What payment methods are accepted?

We accept various payment methods, including Visa, MasterCard, and PayPal.

5. How long does shipping take?

Standard shipping typically takes 5 to 14 business days, while express shipping takes about 5 business days.

6. Do you ship internationally?

Yes, we ship to selected international locations. Please check our website for the list of countries we ship to. If you don't find your country, email us at shop@majesticboards.com.

7. How can I track my order?

Once your order has shipped, you will receive a shipment confirmation email with a tracking number.

8. What is your return policy?

You can return your purchase within 14 days of receiving it. Please refer to our Return Policy for more details.

9. Do your boards come with a warranty?

Yes, all our electric skateboards assembled in Poland come with a two-year warranty covering manufacturing defects.

10. What should I do if my board has a problem?

Contact our customer service team at shop@majesticboards.com with your order number and a description of the issue.

11. Can I customize my skateboard?

Yes, we offer customization options for certain models. Please check the product pages for more information.

12. Are the skateboards waterproof?

Our skateboards are designed to be water-resistant but not waterproof. They have an IP54 to IP65 rating, protecting against light rain and splashes. However, they are not designed to withstand heavy rain or regular water exposure. To avoid moisture-related issues and prolong the lifespan of electronic components, we advise against using your skateboard in wet conditions. Note that damage caused by excessive water exposure is not covered by the warranty.

13. How do I maintain my skateboard?

Regularly check the bolts, belts, wheels, and bearings for wear and tear. Clean and lubricate your bearings regularly, grease your bushings and pivot. Replace wear parts annually. If you do not use your skateboard for more than a month, charge the battery to 70% and check it every two months. Remember, your battery will age better if used regularly rather than poorly stored. Keep the board clean and store it in a dry place.

14. What is the top speed of Majestic Boards?

The top speed varies by model, with some boards capable of reaching speeds over 50 km/h.

15. What is the range of your electric skateboards?

The range varies by model, with some boards capable of traveling up to 100 km on a single charge.

16. How long does it take to charge the battery?

Charging times vary by model, but it typically takes between 2 to 5 hours to fully charge the battery.

17. Can I replace the battery?

Yes, the batteries are replaceable. Contact our customer service for information on purchasing replacement batteries.

18. Do you offer financing options?

Yes, we offer financing options through our partner Klarna. However, this payment facility is not available in all countries. Please check our website for more details.

19. How do I sign up for your newsletter?

You can sign up for our newsletter by entering your email address in the subscription form on our website.

20. How can I contact customer service?

You can contact us via email at shop@majesticboards.com or by phone at +48 530 928 545 (available from 9:00 a.m. to 5:00 p.m. on weekdays).